Computer
Tech
Services
On-Site/Remote Support
Business Solutions
Computer Maintenance and Support Agreements
Computer Tech Services also provides custom Computer Maintenance and Support Agreements designed to keep your business technology running smoothly. These custom agreements are ideal for companies with 1 to several hundred people using computers who don't have their own IT specialists. In effect, we will become your IT department and deliver a professional, efficient, cost-effective and hassle-free service. These contracts lower your service costs and simplify your technology service management by providing a single point of contact for all your service and help desk requests.
Internet Monitoring
A few minutes a day of personal surfing, online shopping and chattng may seem harmless, but consider this...
A recent study concluded that employees spend an average of 75 minutes per day using office computers for non-business related activity. That translates into a annual loss of $6250 per employee or more than $62,500 per year down the drain for a company of just 10 employees.
Computer Tech Services offers a wide variety of solutions for monitoring employees. Anything from monitoring emails snet and received, chats/instant messages, keystrokes typed, web sites visited, programs launched and more. Your computers can be setup so that you the employer can monitor every employee or Computer Tech Services can take the hassle out of it and monitor employees/pc's giving you a detailed report weekly or monthly.
|
Services Included |
Bronze |
Silver |
Gold |
| Unlimited Phone Support |
Yes |
Yes |
Yes |
| Unlimited Email Support |
Yes |
Yes |
Yes |
| Unlimited Remote Support |
Yes |
Yes |
Yes |
| Network Monitoring |
No |
Yes |
Yes |
| Employee Internet Monitoring |
No |
Yes |
Yes |
| Windows Updates (Client/Server) |
No |
Yes |
Yes |
| Anti-Virus Updates (Client/Server) |
No |
Yes |
Yes |
| Assistance/Advice With IT Purchases |
No |
Yes |
Yes |
| Monthly Printer/Fax/Copier Maintenance |
Yes |
Yes |
Yes |
| Once-A-Month On-Site Visit (scheduled) |
Yes |
Yes |
Yes |
| Quarterly System Clean-Ups |
No |
No |
Yes |
| Quartlerly Meetings With Management |
No |
No |
Yes |
| Response Time (on-site) | 24 hour | 12 hour | 6 hour |
| On-Site Hourly (Discounted) |
$50/Hr |
$40/Hr | $30/Hr |
| Cost Per PC |
$25/Month |
$35/Month | $45/Month |
| Cost Per Server | $30/Month | $40/Month | $50/Month |
| Cost Per Printer/Fax/Copier | $15/Month | $15/Month | $15/Month |
| **Hours Included (any on-ste assistance)** | 3 Hours | 6 Hours | 10 Hours |
Benefits of Packaged Solutions:
Increased Revenue: Regularly Scheduled Maintenance Activities extend the life of your hardware and increases the performance of your systems.
Quick Resolution: With any of the support packages we are just a phone call or email away from fixing your problems and getting your employees back to doing what they do best...
Discounted Hourly: With the Bronze and Silver packages you will get a discounted rate for any on-site work. Choose the Gold Package and everything is included. One monthly payment for your company to budget around.
**5 PC Minimum to qualify for Gold Support.
Some Restrictions May Apply.